Atsona Cancellation & Refund Policy

1. What you can buy

• Free: use Atsona at no charge within a weekly usage limit. A free account never turns into a paid plan on its own.
• Plus: a monthly subscription that renews automatically every month until you cancel.

The price, taxes, currency and renewal date are shown before you pay, and you receive a receipt by email. Paid access starts as soon as the payment goes through.

2. Cancelling a subscription

You can cancel at any time in Settings → Plan & Usage → Cancel subscription, or by emailing support@atsona.com. If you bought through a reseller, you can also use the cancellation link in its receipt.

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for, and we confirm the cancellation by email. Not using the service or closing the browser does not cancel a subscription.

3. Full refunds

If you ask within 24 hours of payment and have not used that purchase at all, we refund it in full. This applies to the subscription.

A subscription counts as used once you use any AI usage that came with that payment. Using your free allowance or an earlier purchase does not count.

If you paid through PayPro Global, you can get a full refund of that payment for any reason within 14 days of the payment, whether or not you have used it. This applies to renewal payments too. Ask through PayPro Global or at support@atsona.com; once the request reaches us, we process the refund within 48 hours. When a payment is refunded, the Plus it paid for ends and your account returns to Free.

4. Refund rights under the law

Under Korea's Act on the Consumer Protection in Electronic Commerce, you can generally withdraw from a purchase within 7 days. Once a digital service has started, this right can be limited only where the law allows it and we told you before the purchase. If the service differs from what was advertised or agreed, you can withdraw within 3 months of receiving it, or within 30 days of when you found out or could have found out.

If you live in another country, you keep the cancellation and withdrawal rights your local law gives you.

5. Problems with a charge or the service

We refund or correct duplicate charges, charges you did not authorize, charges after a valid cancellation, purchases we could not deliver, serious defects and incorrect usage deductions. These are handled regardless of the 24-hour window.

Disagreeing with an interpretation, or a prediction not coming true, is not by itself a defect, because readings are interpretations rather than guarantees.

6. After a purchase has been used

Outside the cases above, we do not refund usage or subscription periods that have already been used. Where the law requires a partial refund, we refund the unused part and show how we calculated it.

7. How to request a refund

Email support@atsona.com from your account's email address with the payment date, the receipt or order number if you have it, the item, and what you would like: cancellation, a refund or a correction. Please do not send passwords or full card numbers.

We reply within 3 business days.

8. Refund timing and method

Approved refunds go back to the original payment method within 3 business days, including refunds after a legal withdrawal. Depending on your bank or card company, it may take another 5 to 10 business days to appear. If a reseller processed your payment, the reseller issues the refund and we tell you its timing.

9. Disputes and contact

If something is wrong with a charge, please contact us first; we can usually fix it faster than a card dispute. You keep your right to dispute a charge with your card company and to use consumer dispute bodies, such as Korea's 1372 Consumer Counseling Center (www.1372.go.kr), or the courts.